Provides timely coaching to direct reports to build their functional expertise, enhance associate engagement and develop their leadership capability.Represents the voice of our residents by responding to their needs and implementing changes that positively impact their living space improves our customer service programming and ensures policies and procedures that are implemented support associate empowerment and resident satisfaction.This position report to the Assistant Vice President, Management Hospitality and is responsible for executing and ensuring accountability of the company's performance metrics, policies, and practices.ĮSSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES The Director, Area Operations oversees and provides hands-on support to a portfolio of communities within the City Club Apartments Hospitality department.
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